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OUR HIRING PROCESS:
We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment.
We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team.
At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team.
From there on, it's decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. After all, we consider our team members our family, and we want you to feel comfortable and welcomed.
The Client Success Expert is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Responsibilities and Duties
Develop and maintain relationships with a select group of named accounts to ensure campaign success
Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings
Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome
Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
Create and coordinate account documentation including reports, RFPs, and other recommendations
Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication and on-boarding
Qualifications
Minimum two years of account management and/or customer success/service experience preferred
Organized, detail-oriented, and able to manage 30+ clients at once
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
Work logically to diagnose and resolve basic to intermediate issues and recognize circ*mstances that require escalation
Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.
Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Technology, Information and Internet
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The median salary for a Customer Success Representative in Denver, CO is $70,000, with 80% of salaries falling between $47,100 and $112,100. Salaries for Customer Success Representatives in Denver, CO are typically above than what other jobs pay in the area.
How much does a Customer Success Manager make in Colorado? As of Aug 11, 2024, the average annual pay for a Customer Success Manager in Colorado is $91,589 a year.
At the highest seniority level, an experienced Customer success manager in US can make a salary range of $47,014 to $110,742 with at least 5 years of experience, based on 7 salary contributions.
The average Customer Success Manager salary in Denver, CO is $126,750 as of July 29, 2024, but the range typically falls between $107,532 and $149,978.
As the world moves towards subscription-based software models, customer success job offerings are also on the rise. In fact, in the next 10 to 20 years, it's predicted Customer Success Manager roles will grow by 560%.
The average Customer Success Manager salary in Denver, CO is $126,750 as of July 29, 2024, but the range typically falls between $107,532 and $149,978.
Customer Success Specialists are the champions of customer experience, dedicated to ensuring clients derive maximum value from a company's products or services. They proactively engage with customers to guide them through the onboarding process, provide training and support, and foster long-term success.
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